CONTACT US

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Ask Us
Anything

  • What does it mean to have an individual lease?

    Individual leasing means that each person is only responsible for their portion of the common areas and their bedroom. If your roommate ends up not coming back for the spring semester, you’re not responsible for their payment.

  • Do you have a roommate matching system?

    Yes, we offer a roommate matching system. If you don’t have anyone in mind that you would like to live with, let us match you up with someone! There is a Roommate Matching Sheet that you will fill out to let us know more about what you’re looking for in a roommate. Then, we spend weeks in the summer figuring out the best match for you based on that information.

  • When is my installment due?

    You have three installment payment options to pay the entire amount due under the lease – one installment, two installments, or twelve installments. If you choose to pay a single installment for the entire amount, that single installment is due August 1. If you choose to pay in two semester installments, those installments are due August 1 and January 1. If you choose to pay in twelve installments, the first installment is due on August 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note that these are all installment payment options and not monthly rent.

  • How do I pay my installment?

    We accept payment via check, money order, or through the online system.

  • Do you allow pets?

    Pets are not allowed at Campus West.

  • Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

    Campus West requires tenant liability for every resident. All students will be auto enrolled in a policy from a third-party tenant liability coverage for a small fee. If you would prefer to provide your own policy, you can do so. The third-party policy does not cover personal items, however if you choose to get your own policy, you can ensure that your items will be protected. Please reach out to the office for the requirements of your policy if you are interested in providing your own.

  • What if I need to break my lease or don’t return?

    Campus West’s lease is binding and cannot be broken. If you cannot live at Campus West after signing your lease, you will need to re-let. Please call the leasing office for information on re-letting.

  • What if I need maintenance in my bedroom or apartment?

    If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. You can also call or stop by the front desk. If it is an emergency, please notify the front office immediately.

  • How do I receive mail and packages?

    Your mail will be delivered to your mailbox that you can access 24/7 and packages will arrive at the Campus West leasing office.